Useful information

Everyone has been "infected". It was about time you got the "virus"! So, welcome to CU!

Useful phone numbers

 


Want to know about:


Show me the steps:

1252

Balance check

  • Free Call or
  • Free SMS or texting «Υ» for balance checker

Top up

  • Free Call  (option 2) or
  • Free SMS, texting «Α space and the whole scratch card code»

Bundle Activation

  • Free Call  (option 3) or
  • Free SMS with the bundle code you wish to activate
  • SOS credit
  • Call me Back
  • CU Finder
  • Vodafone Finder

Free Call  (option 4)

1392

  • Internet Settings
  • MMS Settings
  • Free Call or
  • Free blank SMS

1330

Vodafone Sharing

Free Call  

1286

Bundle Checker

Free blank SMS for the remaining sms and MB

1285

  • 4G Activation
  • Call alert service
  • Voice Mail
  • Voice MMS

Free Call 

13830

Call center

With chargeable call 0.242 € (VAT included) of any duration. The first 60 '' is free.

13840

Vodafone Technical Support

Free Call



Identification

Anything to declare?

Since 2010 all prepaid users should declare their personal information to the mobile operator to which they are subscribers.

If you want to know more about identification or how to proceed to a new CU connection or how many numbers correspond to each user read the following answers

Is it necessary to perform identification?
  • According to new legislation (No. 3783/2009), all owners of prepaid SIM cards must register their personal information to the mobile operator to which they are subscribers by 31/07/2010

  • Even if you plan to create an new connection, you should first declare your personal info in order to activate it. Otherwise you won’t be able to use it.
  • Don’t worry. Identification is free of charge!
What are the steps for identification (if you are older than 18)?
  • Download and print the Declaration Statement (N. 1599/1986) for individuals
  • Complete your personal info and your device info at the Declaration Statement.
  • Visit one of the Vodafone Stores with your police ID card or passport, your SIM card and the Declaration Statement completed and reserve your numbers forever.


Find a Vodafone Store here

More than one card holder?
No worries! You can declare as much mobile phone SIM cards as you wish by visiting one of the Vodafone stores and bring your phone number with your SIM card number(SIM card number is the 20-digit number that you will find above SIM card) that corresponds to each of your cards. If one of your declared cards will be used by someone else(e.g your  younger sister) then you need to declare the following:

  • Cardholder Name and Surname
  • Your father’s name
  • Police ID card or passport if you are an adult. In case you are <18 police ID card or passport is not required
  • Location & Date of birth
Not over 18 years old?
Not over 18 years old?

For Minors who do not have an ID card, passport or similar document, their parents/guardians will have to declare their personal details instead.
Foreign nationals/immigrants
Foreign nationals/immigrants can declare their prepaid mobile phones by submitting one of the following documents at Vodafone stores:
 
  • Passport
  • Residence permit in Greece
  • Special Identity Card for Foreign Nationals of Hellenic Descent
  • Foreign national ID card
  • Special document for asylum applicants
  • Special ID card for foreign fugitives
  • Special document of tolerated residence for foreign nationals who have not been granted refugee status
  • Non-deportation certificate for a foreign nationals who have applied for naturalization or a special refugee travel document (T.DV)
  • Permit of residence for humanitarian reasons



Quick Start Guide

Stuck at the procedures?Time to go on!
Welcome to CU!

Activate your connection simply by following the connection instructions, and RESTART, with the best value for money bundles, best offers and all the CU advantages!

  • Insert the SIM card at the corresponding socket on your device.
  • If your device is brand new, allow some time to charge before you power on
  • Power on your device and enter your PIN1 number which you will find inside the PIN/PUK folder , followed by the digit #
  • Make your first call (e.g free call to 1252, learn about your balance or to top up)…That’s all folks!!!


PIN/PUK mailer

Time to… RESTART!

In the sealed envelope you will find the personal numbers which are necessary for operating your mobile phone.

These are:

  • Personal Identification Number : PIN 1
  • Personal unblocking code: PUK 1

Don’t mess with mess! Keep these numbers in a safe place which you won’t forget in case you need them.

Don’t cheat on your PIN number! Keep in mind that in case you enter 3 times incorrect PIN1 your SIM card will be locked. In order to unlock you should use your PUK1 number. If you still enter an incorrect PUK1 number for 10 times your SIM card will be deactivated. That is why you should read and enter carefully your PIN/PUK codes.

In any case you can contact Customer Care Service with a simple call to 13830 for immediate help.

Tell me more, tell me more…about PIN/PUK numbers!

  • The free initial airtime provided upon activation of your SIM card should be used up within 365 days (i.e. one year), otherwise it will no longer be valid.

  • SIM with an expiry date? Indeed! The date of production of your SIM, as well as detailed information on the SIM expiry date, are printed on the white safety sticker that is affixed on the outside back surface of every CU connection pack.

  • Please check the full Terms & Conditions reference in the Greek version of our site or in the Vodafone shops.

  • Please note that the terms and conditions are only available in Greek.


 

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